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WELCOME TO VASILIOU CRAFT & STATIONERY LTD

  • Where are you located?
    Our physical store is located in Limassol, Cyprus. Orders placed through the website are shipped throughout Cyprus.
  • What kind of products do you offer?
    We specialize in stationery, craft supplies, painting materials, and office supplies — suitable for both children and adults.
  • Are your products available all year round?
    Yes, product availability is updated frequently. However, some seasonal items may only be available during specific periods.
  • Do I need to be a member to see prices?
    Yes. Product prices and details are only visible to registered members. This is to protect our professional clients.
  • How do I register and what are the benefits?
    You can easily register through the “Sign Up” option in the menu. Once you register and log in, you’ll have full access to prices and product information.
  • How can I place an order?
    Simply browse our products, choose the ones you like, and place your order through the "Shop for Members" page.
  • Is there a minimum order amount?
    No, there is no minimum purchase requirement.
  • Can I cancel or modify my order?
    You can cancel your order before payment. Additionally, you can modify it before it is shipped, in accordance with our return policy.
  • What are the shipping methods?
    We deliver via local couriers or our own delivery service, depending on the area.
  • How quickly will I receive my order?
    Orders are usually shipped within 1–3 working days, depending on availability and your location.
  • What happens in case of delivery delays?
    In case of any delay, we will inform you promptly. Our team is committed to timely and reliable service.
  • What payment methods do you accept?
    We currently accept: Bank transfer Cash on delivery In-store payment Credit/Debit card
  • Do you issue invoices for businesses?
    Yes, provided that valid business information is submitted with the order.
  • Do you accept returns or exchanges?
    We accept exchanges only. More information can be found in the exchange policy.
  • Privacy & Data Protection Policy
    Your personal data is used solely to complete your order and is protected under applicable data protection laws. We never share your information with third parties without legitimate reason.
  • How can I contact you?
    You can email us at vasilioucraft@cytanet.com.cy or use the contact form on our “Contact” page.
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